Role and Responsibilities

Do you have strong customer service and technology skills and are looking to join a dynamic customer service team to provide clients exceptional service and support?

CAE, the worldwide leader in aviation training is looking for a Full Time Customer Service Representative to join our Business Aviation Training Center in Orlando, FL. If you thrive in a fast paced environment and enjoy helping to create a strong customer experience this role is for you!

Roles & Responsibilities:

• Greet clients in reception area and perform registration.
• Answer phones & direct calls to appropriate person.
• Prepare client materials for check-in including COD prebills, pending contracts, book bags, name badges, schedules, name tents and luggage tags.
• Responsible for complete check in process including ensuring payments are collected, contracts are signed, and clients are TSA approved and compliant with all regulatory regulations.
• Maintaining inventory of book bag supplies such as pens, pencils, welcome brochures, etc.
• Maintain client lobby and lounge area
• Daily notification of client issues and no shows to sales and training services.
• Assist with daily reports
• Assist clients with study material applications and the CAE Crew Training app
• Responsible for providing on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
• Assistance with taking messages and handling schedule changes for clients.
• Provide prompt, friendly, and efficient hospitality services, with adequate knowledge of surrounding areas, that include making entertainment and special event arrangements (i.e., sporting event ticket distribution and/or purchasing), including utilizing Internet services for mapping locations and providing other services as needed.
• Maintain company store items and inventory.
• General administrative assistance to sales and center management.
• Special projects as assigned by CSR Group Lead.

EDUCATION & EXPERIENCE REQUIRED

• High School graduate or equivalent 2 year degree highly preferred
• Hotel, concierge, travel, customer service experience preferred
• Experience in Microsoft office products including Word, Excel and PowerPoint with emphasis on MS Outlook

QUALIFICATIONS and SKILLS

Customer Service & Communication

• Proven ability to talk, listen, and help resolve conflicts
• An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results
• Must be able to communicate with all levels of staff and management

Leadership

• High level of personal integrity
• Strong customer service ethos, someone who practices what they preach
• Self-motivated, positive, enthusiastic, goal oriented
• Demonstrated ability to be flexible with the capacity to embrace change
• A passion to be the best in all that you do while maintaining a consistent focus on ethical behavior.

Problem Solving

• Able to work in culturally diverse group
• Proven ability to quickly identify and resolve problems
• Ability to gather and analyze information skillfully and with tact
• Able to use reason and sound judgment when dealing with emotional topics

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Accessibility

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail sfhr@cae.com or call: 972-456-8347. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click hereEEO is the Law poster.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.