Health Care Access and Information (DOL) - Training Program

Training Program Discerption:

In this program, you will be introduced to Epic and health center operations.

This program was designed for anyone who enjoys working with data and seeks an opportunity to help community health centers serve patients with greater ease and efficiency. Students of any background can sign up-those new to health care, current industry professionals looking to specialize, or existing data specialists committed to advancing health equity.

Note:

This program offers a unique blend of online classroom training and remote internship/externship opportunity at OCHIN. It aims to enhance employment opportunities for participants by providing hands-on experience and opportunities to build their skills, preparing them to succeed in the field of healthcare information technology.

Training Program Details:

• This is a temporary training program lasting 9 months.
• This training program requires the learners to participate Mon-Fri, 8 AM-5 PM for the duration of the program.
• 40 hours per week - 39 weeks 12- weeks Online Training; 14- weeks internship, 13-weeks externship
• Total Stipend: $31,200, This stipend is divided for the duration of the program, and payment is made on OCHIN's semi-monthly pay schedule.
• Eligible for monthly Health Marketplace reimbursement up to $600 for 9 months (Participant cost only) - some restrictions apply.
• Internet Stipend $35/month for 9 months

Training Program Objectives:

• Learn to apply specialized health care and database management insights to analyze important clinical data, identify trends, and create targeted reports.
• Become skilled in generating queries, processing receipts, performing validation checks, substantiating clinical databases, and more.
• Learn to develop project-specific data management plans that address key areas such as coding, reporting, data transfer, database locks, and workflow processes. * Hybrid course format combines self-learning exercises with instructor-led, on-demand virtual modules
• Skills introduced: OCHIN EPIC, Business Objects, Crystal Reports, Structured Query Language, and Tableau.

EHR Support Analyst Description:

The EHR Support Analyst (ESA) possesses a deep understanding of Epic and health center operations. This role supports members in numerous areas and serves as a liaison between the member health center and the organization. The ESA facilitates initial and ongoing Epic-related education/coaching via boot camps, webinars, workshops, and one-on-one trainings. The ESA also goes beyond training - connecting system functionality to member operational needs and success metrics. ESAs partner with OCHIN members to support ongoing education, growth, and development. This role also partners with members to strengthen their operational efficiency and expand relevant areas of the ESA program.

The ESA duties include, but are not limited to:

• Provide daily support to Epic application users via troubleshooting and coaching.
• Maintain up to date knowledge in designated EPIC areas as needed to support the ESA program.
• Plan, coordinate, facilitate, and evaluate learning sessions/training for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification.
• Identify, assess, and troubleshoot application and equipment issues as they occur.
• Communicate with OCHIN and OCHIN analysts to achieve issue resolution where/when applicable.
• Create new Epic User, ELLA, Remote Access, and Provider accounts.
• Add new printers and workstations to the system and troubleshoot printer issues.
• Manage error queues and In Basket pools established for member organizations. These include:
• Lab Interface Error Work queue
• Potential Duplicate Work queue
• Refill Error Pool
• E-Prescribing Error Pool
• Results Routing Error Pool
• Charge Router Error Pool Work queue
• Collaborate with OCHIN to test new features and upgrades monthly for Enhancement Pack and Service Pack updates.
• Collaborate with clinical leadership and users, identifying efficiency-enhancing opportunities in clinic operations and practice support to help improve health outcomes
• Other duties as assigned.

Training Program Eligibility:

• Must be 18 years or older
• Must have a high school diploma or GED
• Must be a U.S. Citizen or Permanent Resident/Green Card holder (not open to non-citizens or Visa holders)
• Familiarity with Microsoft Office Suite, particularly Word, Excel, and PowerPoint, is beneficial for this role
• Must be able to pass a national criminal background check successfully