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About the Role
The Infrastructure Solutions Architecture Specialist (SA) serves as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points throughout the lifecycle of our partnership with our Customers. Through targeted engagement, SAs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. As a whole, the SA Team translates sophisticated Customer challenges into repeatable, scalable, and consumable product and process standard methodologies, across the entire HashiCorp portfolio, for the benefit of all field teams, Partners, and Customers.
The SA for this role will be focused on the Infrastructure and Applications product lines to include Terraform, Terraform Enterprise and secondary products (Waypoint, Packer).
In this role you can expect to:
- Act as a domain expert and escalation path for Solutions Engineering (SE) to progress strategic opportunities across the entire customer journey
- Establish and maintain an understanding of the overall HashiCorp technology portfolio.
- Recognized as a specialized Subject Matter Expert aligned to, and in support of Terraform, Terraform Enterprise, Waypoint and other products or solutions and the competitive landscape.
- Assist in complex technical due diligence activities including technical discovery, technical value proposition, architectural guidance, sales campaign support, and ongoing customer relationships building.
- Deliver sophisticated product presentations, demonstrations, evaluations, workshops, and proofs-of-values to key customer partners
- Work closely with the aligned Account SEs and our customers to help shape their vision/strategy for improving all aspects of application delivery, advise on how to use and adopt HashiCorp products to achieve their objectives, and drive measurable value-based outcomes
- Partner with Account Teams to identify and manage Customer risks and opportunities as they relate to product adoption, renewal, and expansion
- Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and new product requirement
- Collaborate with HashiCorp Product Management and Product Education to build and manage prescriptive patterns for core and strategic product use cases
- Collaborate with Value Engineering to deliver content as part of our HashiCorp Validated Designs, as well as our Customer Design Labs
- Act as educators and advisors to HashiCorp Sales teams, our partners and our customers
- Help foster an environment for ongoing Customer success
You may be a good fit for our team if you have:
Professional Level Certifications
- HashiCorp infrastructure and/or application focused products (Terraform, Waypoint, Packer, etc.)
- Demonstrate expertise in the field of container orchestration and development (CKA Certification Preferred)
- Demonstrate a good solid understanding in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
Proficient to skilled in the following areas:
- Experience crafting technical content such as Architectural blueprints and Recommended Patterns
- Experience in cloud containerization platforms is highly desired.
- DevOps concepts, tools and standard processes, and Application Development concepts for multi-cloud
- Deep knowledge of at least one of HashiCorp's associated domain areas (e.g Infrastructure Automation, Infrastructure as Code, Security Engineering, Secure Networking, Application Deployment) and how they work together to conceptualize solutions in a given domain area
- Outstanding communication - Develop and deliver technical content for varied audiences
- Experience with either engineering/operating an infra platform that has its own internal/external customers
- Experience in major transformation efforts involving significant process, organizational and technology change
- Skilled responding to customer objections
- Planning and organization skills to balance multiple contexts
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.#LI-REMOTE #JO-2
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HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.