Member Experience Coordinator
College Possible - Oregon

About College Possible:

As one of the largest and most successful college access and success organizations in the country, since 2000 College Possible has empowered more than 85,700 students on their path to earning a college degree. Its pioneering model matches eligible students with a near-peer coach and an evidence-based curriculum designed to help them overcome the most common barriers to getting into college and completing their degree - all at no cost to students or their families. Compared with their peers from similar backgrounds, College Possible students are 30% more likely to enroll in college the year after high school graduation, and three times more likely to earn a bachelor's degree.

College Possible is a proud AmeriCorps program. AmeriCorps is a federal agency that brings people together to tackle the country's most pressing challenges through national service. Our AmeriCorps members commit to a year of service as College Possible coaches in communities throughout the country. Many represent the identities of the students they serve, and each brings a commitment to social justice and closing the college equity divide.

Our near-peer coaching model has earned national recognition: the inaugural Evergreen National Education Award recognized our leadership in increasing access to and success in college for students from low-income backgrounds. It also earns top-of-field results: a Harvard study found that the program more than doubles a student's chance of enrolling in a four-year college, and our students are four times more likely to become college graduates than their low-income peers. College Possible has an annual operating budget of ~$33.5 million, more than 190 full-time employees and more than 245 AmeriCorps and VISTA service members. During the 2021-2022 school year, we reached an estimated 25,700 students nationwide.

Headquartered in Saint Paul, MN, College Possible operates regional sites in Austin, TX; Chicago, IL; Milwaukee, WI; Omaha, NE; Philadelphia, PA; Portland, OR; Saint Paul, MN; and Seattle, WA; as well as Catalyze partnerships in California, Iowa, Minnesota, New York, Ohio, Tennessee and Texas.

Diversity, Equity and Inclusion

College Possible is committed to diversity, equity and inclusion, and seeks to build a diverse workforce to create impact in partnership with the communities we serve. We welcome a diverse pool of qualified applicants. For each of its positions, College Possible is mindful about what best serves our students, and seeks to hire staff with relevant experience, skills and aptitude, and a commitment to the power of education.

Equal Opportunity Employer

College Possible is an Equal Opportunity Employer. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance. Individuals with disabilities are encouraged to apply. We provide reasonable accommodation for qualified individuals and conduct all possible activities in fully accessible settings. Alternative application formats are available upon request by contacting .

Your Role as Member Experience Coordinator

The Member Experience Coordinator is a role that partners closely across the site. The main function is to be the local staff lead on AmeriCorps recruitment, onboarding, and facilitating a meaningful AmeriCorps experience for the Oregon team. In close collaboration with the Director of Programs and the Access and Success teams, this role will create and execute the Oregon site's AmeriCorps recruitment and retention strategies. This includes AmeriCorps member onboarding and offboarding; training facilitation and resource-sharing; and cultivation of a meaningful service experience through member check-ins, community building, and professional development opportunities.

• Support Overall Service Experience of AmeriCorps Members (45-50%): Assist the program team in the development and implementation of an AmeriCorps training calendar, as it pertains to AmeriCorps experience and professional development. Implement semi-regular check-ins with AmeriCorps members to support a meaningful service year and identify needs and opportunities for growth. In collaboration with the Oregon leadership team, foster a culture of inclusivity and community with the AmeriCorps members, including providing resources, training, and support to aid in their professional development throughout the service year.
  
  
• Lead AmeriCorps Recruitment (25-30%): Serve as the site lead for annual recruitment, selection and hiring of AmeriCorps members. Coordinate local recruitment and interview opportunities. Train, coordinate and support the leadership team in recruitment and selection efforts. In collaboration with the national team, implement best practice strategies for recruitment. Tap into relationships with colleges and universities to assist in recruitment efforts, implementing best practice strategies for recruitment. Maintain and update the applicant tracking system daily. Utilize creativity and out-of-the-box thinking to create, implement and lead effective recruitment strategies to maintain a full AmeriCorps team and active candidate pipeline for mid-year openings. Monitor member files and other management activities as appropriate to ensure AmeriCorps compliance. Support the site and national teams in collecting necessary reporting data and preparing any required quarterly or annual reports.
  
  
• Lead Onboarding and Offboarding of AmeriCorps Members (20%): Assist the program team with the onboarding processes, including organizing and implementing training for AmeriCorps members. Collaborate with program team members to organize site needs for Welcome Weeks planning and logistics for all incoming AmeriCorps members. Ensure that all team members (staff and AmeriCorps) have the equipment and technology they need to do their jobs effectively; liaise on all technology concerns with Cadan and distribute and collect all materials from AmeriCorps members at the start and end of their term of service. In collaboration with National, oversee operations processes as they pertain to staff and member on/offboarding. Lead AmeriCorps compliance and communications. Coordinate and maintain AmeriCorps records and documentation.
  
  
• Other duties as assigned (5%): Assist with other Oregon site AmeriCorps and site operations as needed, including program support, reporting, and administrative tasks as assigned.

What You Bring

Education/Certifications/Licenses:

• Bachelor's degree required.

Related Work Experience:

• A minimum of two years related work experience required.
• Demonstrated success in recruiting diverse applicant pools highly desired.
• AmeriCorps member knowledge and experience strongly preferred.
• Experience in training design and implementation.
• Professional development training and support preferred.
  

Computer/Software Skills:

• Strong computer skills, including demonstrated proficiency in: Microsoft Office Suite
• Ability to troubleshoot minor technology issues and serve as liaison between site and tech support company and the National team.

Other Skills, Abilities and Requirements:

• Openly communicates necessary information with accuracy in a timely manner.
• Passion for mission and the transformative power of education and opportunity.
• Ability to prioritize and manage multiple projects and meet deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Skilled in connection and relationship building.
• Skilled in training development and implementation
• Strong facilitation skills
• Ability to collaboratively and constructively address conflict
• Track record of operating as a highly organized self-starter, eager to innovate and create new efficiencies.
• Passion for service work and a basic understanding of the AmeriCorps program
• Willingness to work a few evenings and weekends as needed.

Physical Requirements:

• Ability to lift up to 15 pounds when needed.
• Office environment with limited travel to service sites
• Ability to stand and/or sit for a minimum of 7 hours a day.
• Valid driver's license and insured vehicle required.

What We Offer

In addition to joining a committed, diverse, values-based organization, we offer:

• An opportunity for you to have a tremendous impact both internally and in the broader country.
• A competitive salary starting at $50,000.00.
• Excellent benefits including complete health, dental, life, short-term and long-term insurance.
• 401(k) retirement plan.
• Encouraged sustainability through an unlimited paid time off program.
• Personalized professional development and growth opportunities.

To Join Our Growing College Possible Team

Please apply at: Include a resume and cover letter.